Frequently Asked Questions
If you have a question that isn’t answered here – please get in touch.
Is there a minimum stay?
We have a 3-night minimum stay.
December, January and Easter peak season is a minimum 4 night stay.
Is linen included?
Yes, all bedding and towels are provided for all guest stays with the beds ready-made. Beds come with a fitted and flat sheet plus a doona/Quilt cover. Queen Beds have two pillows per person, while single beds have one pillow per person. During cooler seasons extra comforter blankets are provided to Queen beds along with electric blankets. Each guest including infants are supplied with a bath towel and face washer, there is a bathmat in each bathroom. Tea towels supplied to kitchen.
You will need your own beach towels and Portacot bedding if needed.
Do we supply toiletries?
We strive for a high energy rating and sustainability rating which is important to Kangaroo islands green earth policy. We also find our guests prefer their own brand of toiletries, so we supply toilet paper and hand soap, laundry products, and kitchen dishwasher and cleaning products.
Can I bring my Pets?
Unfortunately, no pets are allowed at White Sands or White Shells. This policy is implemented due to wildlife around property and no fencing. However, if you wish to bring your pet both White Pebbles and Sabine’s place are pet friendly with good fencing. White pebbles has a fenced koala access zone at the rear of the property for safe passage into one of their favourite trees. There is extra charge for each pet to cover extra cleaning. There is separate Pet addendum to be completed.
Check in and check out times.
Check in is from 2pm Cleaners are at house between 10 am and 2pm
Check out is by 10am
What is security Deposit For?
The security deposit is a payment made in advance and held during your stay in case there is any damage, breakages or cleaning required at the end of your stay beyond what would be considered reasonable. It has been very rare that we need to claim on a guest’s deposit because most are very considerate and take care of the properties, but accidents do happen.
What is the cancelation policy?
Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.
What does the cleaning charge cover?
The cleaning charge covers standard, routine cleaning of the house and washing of all linen following your stay. On departure we ask guests to leave the house neat and tidy with dishwasher having been run and emptied, and rubbish bags placed in the designated rubbish disposal areas for the building. Our ability to allow extra time for the cleaning following being advised by guests can really mitigate any additional costs for you. Please clean BBQ after use while still hot as it is so much easier than a cold BBQ.
Do we have to clean the property at the end of our stay?
No, don’t worry, we don’t expect you to clean but guests should be aware one of the ways booking sites asks us to review guests is on the cleanliness of a property after a stay. For us to give a guest a five-star top rating we would expect everything to be put back where you found it at the start of your stay, replace any finished pantry items, the dishwasher having been run and emptied and the house left neat and tidy. You do not need to strip beds, please leave towels on towel rails. Most guests see these things as a simple common courtesy they would do if they were staying in anyone’s home as a visitor. Leave it as you found it.
Maximum number of people at property? – No Parties or events
Our properties are all licensed by our insurance company limiting each property to a maximum number of permitted Guests staying. Guest exceeding the numbers advertised risk our Holiday House licence being cancelled, and your trip being cut short for breach of our terms & conditions. Our properties are set up for the quiet enjoyment of family and friends and the maximum occupancy at a property must not be exceeded. You can invite visitors to drop by for a few hours, however it must not be for the purposes of a party or function of any kind unless we are notified. Visiting friends or family members are not permitted to stay overnight. Our neighbours are vigilant, and guests will be asked to vacate a property immediately if any of these conditions are breached.
How do I find the property address and get the keys?
Once you have paid for your stay in full, we will email your “arrival” details around 5 days prior to check in. This will include lock box details and all the additional information you may need just prior to prepare for your holiday. Please make sure you have sent us your direct email.
What do I need to bring with me?
All our properties are set up as a ‘home away from home’ and are equipped accordingly. The properties will have supplies, toilet paper, dishwashing tablets, washing powder, etc. We also have pantry supplies of tea, coffee, salt, and pepper and basic cooking needs and condiments. Please help yourself to these and we ask if an item eg flour /pasta emptied by yourself just replace that item so everyone has the use of the backup pantry. For The Nesspresso Pod Coffee machine you will need to bring your own pods. You will need to bring your own food and drink plus personal toiletries.
Can I put a tent or caravan on property for extra guests?
Each holiday property is equipped for a specific number of guests. No tents, mattresses, caravans or more cars than the property accommodates are allowed.
Can I smoke at property?
All our properties have internal no smoking policy. If smoking outside, you will need to stand well clear of the windows and doors and ensure you place all buts in the rubbish bin.
What do I do if something breaks or does not work during our stay?
We understand accidents do happen, and sometimes items don’t work. Please report any issue to 0407911356 so we may have repaired.
What do I do if we lock ourselves out or loose key?
Please ring 0407911356.
Is there Internet Access?
All our properties have FREE WIFI. You will be emailed password with key access code.
White Sands Island Beach
25 Flinders Grove,
Island Beach SA 5222
View location on map
Kangaroo Island Attractions
During your stay, enjoy a day trip – Kangaroo Island has plenty to do and see – all easily accessible from White Sands Holiday Rental and White Shells Holiday Rental
‘Piece of paradise’
“Highly recommend this accommodation for a larger family. It’s a beautiful house with all modern furniture and appliances. Walking distance too a gorgeous beach. If staying for awhile stock up with supplies when getting of the ferry. Kevin and Sue are friendly and very helpful. Piece of paradise, 5 Stars“